And there aren’t a lot of places I feel like even today, that they really are gonna give you that experienceĮMILY: Good business owners know that great customer service starts at the top, and that owners and managers should set the tone for the way everyone is treated in your business. Sometimes there’s five people there, but all of them will always make you feel – you know, they’re gonna make sure I walk outta here and I look good. And the first thing, it’s really the moment you step in, you automatically can feel the warmth from the whole team.ĭoesn’t matter who’s there, cuz there have been sometimes where there’s three people there. And you’re going specifically for Uncommon Closet, if you’re going in there, they will address all of your needs. But it’s all genuine at Uncommon Closet.īut let’s say you’re brand new. Cause I have my own business, so I know what’s going on and I know that it shouldn’t be difficult to slap a smile on your face – even if it’s fake – to slap a smile on your face and make that customer feel like they’ve gotten a quality experience. YVETTE: Customer service is a big thing with me. Reviewer Yvette shared her experience with Uncommon Closet, a custom tailoring business in the Chicago area, and said a positive interaction with customers doesn’t have to be complicated, but it should be genuine. Your first touch points with customers are critical for eventually building a long list of positive reviews. According to Yelp reviewers, a great online reputation starts offline, in real life, with excellent customer service. Many of the things that lead to great reviews seem pretty simple, but like many simple things, they can be easily overlooked. Today we’re taking a different approach, and instead of talking to business owners, we’re going back to the reviewers we’ve met over the last two years and digging into what motivates them to review businesses so we can get in their mindset and understand what makes them write a great review. Every episode I pick one review on Yelp and talk to the entrepreneur and the reviewer about the story and business lessons behind their interactions. EMILY : I’m Emily Washcovick, Yelp’s Small Business Expert.
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