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The remaining time for the receipt of the order in hours and minutes exactly.ĭHL Express deliveries may take longer depending on the postal code of the delivery address. If all items in the shopping cart offer the option and DHL Express is available for the selected country. DHL Express can be selected during the ordering process

The DHL Express Option is generally subject to a surcharge. to see the country-specific delivery time. The indicatedĭelivery time refers to destination country Germany. In case of items not availableįrom stock, the given delivery time also includes the procurement of the goods from our suppliers. Inhouse at BIKE24 as well as the transport to the destination address by a carrier. The given delivery time includes the entire processing of the shipment Store credit issued for returned products will expire one year from the date of issuance.All prices incl.

We reserve the right to refuse returns that are not fully disassembled and in the original shipping box.

Mail-in return exceptions may apply to coolers, tents, kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor cycles, power stations and more. Some items cannot be returned via our returns portal, including the following:

All items marked as "final sale" are not eligible for returns or exchanges.

Returned merchandise that does not meet the conditions above, we reserve the right to deny/refuse the return.

If we have questions about your return, we will contact you by email.

(Hint: If you cover or remove all existing shipping labels, you can usually reuse the bag or box your order came in.) Drop off your package at a carrier location near you. Tape your package securely and affix your return shipping label to the outside. Pack your item(s) securely and include the original product packaging and tags.

Oversized items are subject to an oversized return fee.

Prepaid labels expire 15 days from the date we issue them.

Pictures may be required to confirm the condition of your return.

After we review your request and have authorization from the return warehouse, you will receive a prepaid return shipping label via email. To make shipping a return even easier, our returns portal allows you to submit a return request.

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How to return by mailįollow these three steps to submit your return: Thank you for your patience as we process returns as quickly as possible. After issues a refund, it may take up to 3 additional weeks for your bank to refund your payment. We’ll email you once we’ve issued a store credit or a refund – typically within 10-15 business days after we receive your package. Our returns process may take longer than usual. See also, damaged/defective products and warranty claims We reserve the right to deny/refuse any return requests. Your return items are subject for a quality review, which may delay refunds. New, unused gear in original packaging and hangtags can be returned within 30 days of purchase for a refund to your original method of payment or for an exchange. We understand that not every purchase works out. Need to make a return? Grab your order number and visit our Returns Portal here. *For Freight-Forwarding Orders please reach out to placing your order.

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Please feel free to reach out to with any questions! We also do not currently ship to Alaska, Hawaii, APO/FPO addresses, US territories, or international addresses. Unfortunately we're unable to promise or guarantee delivery by a specific date and don't offer overnight or express shipping at this time.

Some brands have shipping restrictions and cannot ship to USPS PO BOX or Freight Forwarding addresses and will be noted on the product page description. orders can be shipped from multiple warehouses across the United States and can be shipped using FedEx, UPS, USPS, etc. During the Holidays the estimated shipping window is extended to approximately 5 - 10 business days. Once your order hits the road, standard shipping takes approximately 3 - 7 business days for delivery. Please be sure to check your promotions, spam or junk mail folders for these updates. Shipment tracking typically takes 2 - 7 business days to update. We will notify you as soon as your tracking number becomes available. Excludes oversized items - Oversized shipping rates apply automatically at checkout. orders under $69 ship anywhere within the continental US for a flat rate of $9.95. offers free ground shipping anywhere in the continental US for any order of $69 or more.